Continu Service Level Agreement 

Please consult your Continu Agreement Terms for more information about your provided Service Level Agreement.

 

Time to First Response

Continu's standard time to first response are as follows:

Priority Description First Response Time
Critical All users cannot access the system Within 1 Business Hour
Urgent Some users cannot access the system Within 2 Business Hours
Normal Single user access error or troubleshooting Within 1 Business Day
Low A question or troubleshooting query Within 2 Business Days

 

Enterprise Support

If you have purchased the Continu Enterprise Support Plan, please consult your agreement for more information on our Enterprise response times and SLA policy.

 

Continu Support Hours

Continu's support team is available Monday - Friday 8am - 6pm Pacific Standard Time. You can use Continu's support center 24/7 for helpful documents or submit a ticket for our support team. If your ticket is logged outside of business hours, you can expect a response on the next business day. Our team will do their best to provide speedy and efficient support to you at all times. 

 

Contact Support

You can contact our support team by submitting a ticket in our support center or contact our support team by emailing support@continu.co.

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